Legal
Refund & Cancellation Policy
Short version: if we do not get you the document, you do not pay us. Here is the detail.
Full refund
You get everything back — our service fee and any unspent court fee — if:
- You cancel before we file the application at the court.
- We cannot trace the record, after following up for up to 30 days.
- The court refuses the application for a reason that is not your fault.
- We decide we cannot serve that court after taking your money.
The court fee is a deposit, and the unspent part always comes back
Courts charge for copies by the page, so the exact court fee cannot be known until the file has been seen at the counter. We therefore collect a deposit of about ₹300 towards it rather than a fixed charge.
Whatever is not spent is returned to you when your copy is delivered. If the court charged ₹150 of a ₹300 deposit, ₹150 comes back. That money was never ours.
Court fee is paid by affixing court fee stamps bought from a licensed vendor, so the court does not issue a separate receipt for the amount. As proof of what was spent we send you a photograph of your filed application showing the stamps affixed to it, together with the copying agency's acknowledgement slip.
If the court fee is going to exceed the deposit — which happens on full case files running to hundreds of pages — we stop and tell you the real figure before spending anything further. You decide whether to go ahead. We will not come back mid-job asking for more.
Partial refund
If you cancel after we have filed the application, the court fee is already spent and cannot be recovered from the court. We refund our service fee in full but not the court fee.
Courier is charged at actual cost. If your copy is never dispatched, the courier charge comes back too.
No refund
- Once the certified copy has been issued and dispatched to you. At that point the work is done and the court fee is spent.
- Where the application failed because the case details you gave us were wrong. We will re-file with corrected details for the court fee alone, waiving a second service fee.
- For delay alone. We do not control court timelines, and a slow court is not a failure to deliver. If the delay makes the document useless to you, talk to us — we look at these case by case.
Tracking plans
Cancel within 7 days of purchase for a full refund. After that, we refund on a pro-rata basis for whole unused months.
Advocate fees
Fees you pay an advocate are between you and that advocate. We do not collect, hold or refund them. If you have a dispute over an advocate's fee, raise it with them, and with the relevant State Bar Council if it is not resolved.
How to request a refund
WhatsApp us on 9053-131-131 or email hello@mycasefile.in with your request reference. We confirm within 2 working days and process approved refunds within 7 working days, to the original payment method. Your bank may take a further 3–5 days to show it.
If you are not satisfied
Contact our grievance officer Shashi Arya at privacy@mycasefile.in. We aim to resolve complaints within 14 days.
Last updated 2026.